Caring For The Customer

Booking is possible by paying a deposit of 30% of the total fee per bank transfer or via our online system. The rest of the payment should be transferred to our bank account min. 2 weeks prior to departure. A copy of the bank transfers should be emailed to finance@outdooralbania.com.
When you book an OA roundtrip, you are entering into a legally binding contract. If you cancel the booking unilaterally, you may have pay compensation for any loss resulting from the cancellation. A reservation can be cancelled at any time in written form by e-mail or fax.

Our cancellation policy will apply only once your booking is confirmed and is as follows:
a) If the reservation is cancelled 30 days or more, prior to the arrival date, then a full refund will be given minus the refund transaction charges.
b) If the reservation is cancelled 29 to 14 days, prior to the arrival date, then a 30% administration and banking charge will apply.
c) 14 to 7 days, prior to the arrival date, then a 50% charge will apply.
d) 7 to 3 days, prior to the arrival date, then a 75% charge will apply.
e) If the reservation is cancelled less than 3 days prior to the arrival date no refund will be given.
f) With a no show or early check out no refund will be given.

Our tours:
OA trips are nature-friendly tours combining culture and hiking. This combination allows participants to really get to know the area in which they are travelling and to go beyond the tourist façade. While the tours do visit the most famous and frequented spots such as Butrinti and Apollonia, care is taken to also allow free time for personal exploration.